Question 1

Can GSS really deploy in ~10 seconds?

Accepted Answer

This refers to the typical time from order payment (or create-command confirmation) to the instance being connectable, and varies by game, node, plan, mods and network.

Question 2

Is AMD Ryzen 9 9950X standard on every plan?

Accepted Answer

Yes — every plan includes the AMD Ryzen 9 9950X for stable compute under high-load multiplayer and mod-heavy scenarios.

Question 3

What is the dedicated IP network?

Accepted Answer

Every server includes a dedicated IP with network isolation, reducing shared-network interference for more stable player connections.

Question 4

Which Steam games are supported?

Accepted Answer

Hundreds are available, including Palworld, Enshrouded, Valheim, ARK, Rust and Terraria. Don't see one you want? Open a ticket to request it.

Question 5

What can the AI console assistant do?

Accepted Answer

Use natural language to configure parameters, explain logs, generate tasks and locate features; high-risk actions preview and ask for your confirmation.

Question 6

Will the AI modify my server config on its own?

Accepted Answer

No. Saving config, restarting, wiping and other high-risk actions only run after your second-step confirmation.

Question 7

Do I need a technical background?

Accepted Answer

No. Parameters are presented as forms, and complex actions can be handled by the AI assistant.

Question 8

Can I upload saves and install mods?

Accepted Answer

Yes. The console supports save upload/export, backup/restore, wipes, and full mod & file management.

Question 9

Will switching games lose my save?

Accepted Answer

Not automatically. Before switching, we guide you to export the current world save; the image only changes after confirmation.

Question 10

How often are saves auto-backed-up?

Accepted Answer

By default on a scheduled plan; you can customize frequency under Scheduled tasks, and manual backups are always available.

Question 11

What are the payment methods?

Accepted Answer

GSS uses Airwallex for acquiring. Available bank cards, wallets or local methods vary by region; the checkout page shows what's actually available.

Question 12

How are plan changes billed?

Accepted Answer

Automatically by the difference: upgrades charge the difference, downgrades credit the prorated remainder to your account Credits; the amount is confirmed before switching.

Question 13

Can I get a refund?

Accepted Answer

Handled per billing cycle and actual usage — submit a request in the ticket center and support will help calculate it.

Frequently asked questions

Deployment & hardware

AI console

Saves & mods

Billing & payments